Terms of Service

1. Who we are

Build My Event is operated by Division 1 Systems Ltd (registered in England and Wales, company number 17300786). Our registered office is 128 City Road, London, EC1V 2NX. In these terms, "we", "us", and "our" refer to Division 1 Systems Ltd, and "you" refers to the person or business using the service.

You can contact us at support@buildmyevent.co.uk.

2. What the service does

Build My Event is an online marketplace that connects event organisers with event suppliers. Organisers can create events, discover and compare suppliers, request proposals, agree contracts, and pay through the platform. Suppliers can list their services, respond to opportunities, send proposals, and receive payments.

We provide the platform that facilitates these connections. We are not a party to the agreement made between an organiser and a supplier, and we do not provide the underlying event services ourselves.

3. Accounts and eligibility

You must be at least 18 years old and able to enter into a binding contract to use the service. You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that happens under your account.

4. Your obligations

You agree to:

• provide accurate, current, and complete information;
• use the service lawfully and not misrepresent yourself or your business;
• honour agreements you enter into with other users through the platform;
• comply with our Acceptable Use Policy.

5. Payments and fees

Payments between organisers and suppliers are processed by Stripe using Stripe Connect. Suppliers must complete Stripe onboarding before they can receive payments. Depending on the supplier's subscription plan, we may charge a marketplace fee on transactions; the current fee structure is shown in the app and in the Supplier Agreement. Payment card processing fees charged by Stripe apply to transactions.

Subscription charges, where applicable, are billed in advance and are described at the point of purchase. Refund responsibility for event services sits between the organiser and the supplier under the terms of their contract.

6. Contracts between users

When an organiser accepts a supplier's proposal, a contract is formed directly between those two parties on the terms they agree, including any deposit, instalment, cancellation, and refund terms. We generate a record of that contract for convenience but are not responsible for either party's performance of it.

7. Intellectual property

You retain ownership of the content you upload. You grant us a non-exclusive, worldwide, royalty-free licence to host, display, and use that content for the purpose of operating and promoting the service. All platform software, branding, and design remain our property or that of our licensors.

8. Suspension and termination

You may close your account at any time. We may suspend or remove an account where a user breaches these terms, uses the service unlawfully, or where we reasonably need to protect other users or the platform. Where practical and lawful, we will give notice.

9. Liability

The service is provided on a reasonable-efforts basis. To the extent permitted by law, we are not liable for the acts or omissions of other users, for the quality or delivery of event services, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

10. Data protection

We process personal data in line with our Privacy Policy. Please read it to understand how we handle your information.

11. Changes to these terms

We may update these terms from time to time. When we make material changes we will take reasonable steps to notify you. Continued use of the service after changes take effect means you accept the updated terms.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, subject to any mandatory consumer protections that apply to you.